Delivery and Returns

DELIVERY COSTS

Estonia – 2.95€ (Omniva)
Europe – 5.90€
Rest of world – 12.90€

 

 

Free delivery to Estonia for orders exceeding 25€

Free delivery to Europe for orders exceeding 60€

Free delivery to any country of the world for orders exceeding 249 €

 

ADDITIONAL DUTIES AND FEES

All expenses relating to customs duties and fees are paid by the buyer, as soon as the package reaches its destination. We send all ordered items from Estonia (EU). In certain regions outside the European Union postal items are subject to customs duties.

DELIVERY

Region

Order processing time

Delivery time

Estonia

1-5 business days

2-3 days

Europe

1-5 business days

5-14 days

Rest of world

1-5 business days

7-28 days

 

As soon as your order leaves our studio, you’ll get an email with a tracking number.

If you have any further questions, please don’t hesitate to contact us at nrtn.official@gmail.com or call us on +37258006926

REFUND POLICY

RETURNS

Our policy lasts 14 days. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at nrtn.official@gmail.com.

SHIPPING

To return your product, you should mail your product to:
Marati tn 5a – Põhjala Stuudio, Room102, 11713, Estonia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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